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Multiexcerpt
MultiExcerptNameFeature Overview
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Customer Self Service features Track and Trace links for carriers that support this functionality on their own websites. This article describes the setup for those tracking links.

 

 

Tracking Link - Order HistoryTracking link - Order Shipped Email

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Carrier NameURL
Border Express

https://gateway.borderexpress.com.au/Home/QuickTrack/{0}

Couriers Pleasehttp://www.4pod.com.au/track.php?key=IPD&track={0}
Simon National Carriershttp://www.simon.com.au/shippingDoc.aspx?value={0}
TNT Expresshttp://www.tntexpress.com.au/interaction/asps/trackref_detail.asp?id=DOMESTIC_TRACK.html&TextArea={0}
TOLLhttps://online.toll.com.au/trackandtrace/showConnotes.do?connote={0}
WA Freight Grouphttps://portal.wafreight.com.au/pod/onlinepod.asp?references={0}
Australia Post (eParcel)http://auspost.com.au/track/track.html?id={0}
Fastwayshttps://www.fastway.com.au/tools/track/?l={0}

 

 

Info
iconfalse
titleFurther Customisation


To change the text on the 'Track Order' button on the Order History screen:

  1. Navigate to 'Content' --> 'Resources' (or 'Resource Maintenance')
  2. Search for 'rcOrderSearchTrackLabel'
  3. Click 'Modify' 
  4. Update the 'Resource Value' to the required value (the default value is 'Track Order').



To change the format of the tracking link:

  1. In Resources, search for 'rcOrderTrackingLinkTemplate'
  2. Click 'Modify'.
  3. Update the 'Resource Value' to the required format.
    The default format is '<a target="_blank" class="TrackOrder" href='{0}'>{1}</a>' . The first parameter (i.e. {0}) is the carrier-specific URL to call, and the second (i.e. {1}) is the button text configured above ('rcOrderSearchTrackLabel').

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