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Overview

Excerpt
Customer Self Service features Track and Trace links for carriers that support this functionality on their own websites. This article describes the setup for those tracking links.

Tracking Link - Order History	Tracking link - Order Shipped Email
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Step-by-step guide

To Configure Carrier Track and Trace Links:

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Carrier Name	URL
Border Express	https://gateway.borderexpress.com.au/Home/QuickTrack/{0}
Couriers Please	http://www.4pod.com.au/track.php?key=IPD&track={0}
Simon National Carriers	http://www.simon.com.au/shippingDoc.aspx?value

={0}Star Track Express (DFE)http://www2.startrackexpress.com.au/scripts/webtracktrace.dll/conget?connote

={0}
TNT Express	http://www.tntexpress.com.au/interaction/asps/trackref_detail.asp?id=DOMESTIC_TRACK.html&TextArea={0}
TOLL	https://online.toll.com.au/trackandtrace/showConnotes.do?connote={0}
WA Freight Group	https://portal.wafreight.com.au/pod/onlinepod.asp?references={0}
Australia Post (eParcel)	http://auspost.com.au/track/track.html?id={0}

Info

icon	false
title	Further Customisation

To change the text on the 'Track Order' button on the Order History screen:

Navigate to 'Content' --> 'Resources' (or 'Resource Maintenance')
Search for 'rcOrderSearchTrackLabel'
Click 'Modify'
Update the 'Resource Value' to the required value (the default value is 'Track Order').

To change the format of the tracking link:

In Resources, search for 'rcOrderTrackingLinkTemplate'
Click 'Modify'.
Update the 'Resource Value' to the required format.
The default format is '<a target="_blank" class="TrackOrder" href='{0}'>{1}</a>' . The first parameter (i.e. {0}) is the carrier-specific URL to call, and the second (i.e. {1}) is the button text configured above ('rcOrderSearchTrackLabel').

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cql	label in ("shipped","track","carriers","trace","orders","tracking","freight") and type = "page" and space = "KB"
labels	track trace carriers freight orders tracking shipped