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Multiexcerpt
MultiExcerptNameFeature Overview


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Customer Self Service features Track and Trace links for carriers that support this functionality on their own websites.

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This page describes the setup for those tracking links.

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Tracking Link - Order HistoryTracking link - Order Shipped Email

 



Step-by-step guide

To Configure Carrier Track and Trace Links:

  1. Determine which of your freight carriers provide track and trace functionality on their websites.
  2. Enquire with these carriers to determine if they support the ability to call their website track and trace with the consignment note in the calling URL (see Common Carrier Tracking URLs below for information on some known Australian carriers).
  3. Login to the CMS as an Administrator.
  4. Navigate to 'Settings' --> 'Settings'.
  5. Select the Freight tab. 
  6. Update the 'Carrier Codes for Track and Trace' field. Enter all trackable PRONTO carrier codes in a semicolon-separated format (e.g. "TNT;TOLL;POST;IPEC").
     
  7. Define the Track & Trace URL for each carrier:
    1. On the Freight tab of the Settings page, select a trackable carrier from the Standard Freight table.
    2. Click 'Modify'.
    3. In the 'Track and Trace URL' field, enter the carrier's URL with the placeholder {0} for the Consignment Note string.
      (For example, Australia Post would be 'http://auspost.com.au/track/track.html?id={0}'. Once the user clicks the tracking link, the {0} will be replaced by the consignment note number for that particular sales order).
       
    4. Click 'OK' to save
    5. Repeat for all remaining trackable carriers in the table. 
       
       


The Order History screen will now be able to display track and trace links, as well as the Order Shipped email. 
 

Tip

Remember that in order to show the tracking link, a sales order will need to have both the carrier code and consignment note number populated in PRONTO.

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Carrier NameURL
Border Express

https://gateway.borderexpress.com.au/Home/QuickTrack/{0}

Couriers Pleasehttp://www.4pod.com.au/track.php?key=IPD&track={0}
Simon National Carriershttp://www.simon.com.au/shippingDoc.aspx?value={0}
TNT Expresshttp://www.tntexpress.com.au/interaction/asps/trackref_detail.asp?id=DOMESTIC_TRACK.html&TextArea={0}
TOLLhttps://online.toll.com.au/trackandtrace/showConnotes.do?connote={0}
WA Freight Grouphttps://portal.wafreight.com.au/pod/onlinepod.asp?references={0}
Australia Post (eParcel)http://auspost.com.au/track/track.html?id={0}
Fastwayshttps://www.fastway.com.au/tools/track/?l={0}

 

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Info
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titleFurther Customisation


To change the text on the 'Track Order' button on the Order History screen:

  1. Navigate to 'Content' --> 'Resources' (or 'Resource Maintenance')
  2. Search for 'rcOrderSearchTrackLabel'
  3. Click 'Modify' 
  4. Update the 'Resource Value' to the required value (the default value is 'Track Order').



To change the format of the tracking link:

  1. In Resources, search for 'rcOrderTrackingLinkTemplate'
  2. Click 'Modify'.
  3. Update the 'Resource Value' to the required format.
    The default format is '<a target="_blank" class="TrackOrder" href='{0}'>{1}</a>' . The first parameter (i.e. {0}) is the carrier-specific URL to call, and the second (i.e. {1}) is the button text configured above ('rcOrderSearchTrackLabel').

 


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Multiexcerpt
MultiExcerptNameAdditional Info
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Multiexcerpt
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MultiExcerptNameFeature Title

Carrier Track and Trace links


Minimum Version Requirements


Multiexcerpt
MultiExcerptNameMinimum Version Requirements
**.**.**


Prerequisites


Multiexcerpt
MultiExcerptNamePre reqs

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Self Configurable


Multiexcerpt
MultiExcerptNameSelf Configurable

Yes


Business Function


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MultiExcerptNameBusiness Function

Orders


BPD Only?


Multiexcerpt
MultiExcerptNameBPD Only

Yes


B2B/B2C/Both


Multiexcerpt
MultiExcerptNameB2B/B2C/Both

B2B


Ballpark Hours From CV (if opting for CV to complete self config component)


Multiexcerpt
MultiExcerptNameBallpark Hours From CV (if opting for CV to complete self config component)

Contact CV Support


Ballpark Hours From CV (in addition to any self config required)


Multiexcerpt
MultiExcerptNameBallpark Hours From CV (in addition to any self config required)

Contact CV Support


Third Party Costs


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MultiExcerptNameThird Party Costs

n/a


CMS Category


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MultiExcerptNameCMS Category

 CMS Category