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MultiExcerptNameFeature Overview
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Customer Self Service features Track and Trace links for carriers that support this functionality on their own websites. This article describes the setup for those tracking links.

 

 

Tracking Link - Order HistoryTracking link - Order Shipped Email

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Info
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titleFurther Customisation


To change the text on the 'Track Order' button on the Order History screen:

  1. Navigate to 'Content' --> 'Resources' (or 'Resource Maintenance')
  2. Search for 'rcOrderSearchTrackLabel'
  3. Click 'Modify' 
  4. Update the 'Resource Value' to the required value (the default value is 'Track Order').



To change the format of the tracking link:

  1. In Resources, search for 'rcOrderTrackingLinkTemplate'
  2. Click 'Modify'.
  3. Update the 'Resource Value' to the required format.
    The default format is '<a target="_blank" class="TrackOrder" href='{0}'>{1}</a>' . The first parameter (i.e. {0}) is the carrier-specific URL to call, and the second (i.e. {1}) is the button text configured above ('rcOrderSearchTrackLabel').

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Multiexcerpt
MultiExcerptNameAdditional Info
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MultiExcerptNameFeature Title

BCC Order Confirmation emailsCarrier Track and Trace links

Minimum Version Requirements

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MultiExcerptNameMinimum Version Requirements
**.**.**

Prerequisites

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MultiExcerptNamePre reqs

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Self Configurable

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MultiExcerptNameSelf Configurable

Yes

Business Function

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MultiExcerptNameBusiness Function

Orders

BPD Only?

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MultiExcerptNameBPD Only

Yes

B2B/B2C/Both

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MultiExcerptNameB2B/B2C/Both

B2B

Ballpark Hours From CV (if opting for CV to complete self config component)

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MultiExcerptNameBallpark Hours From CV (if opting for CV to complete self config component)

Contact CV Support

Ballpark Hours From CV (in addition to any self config required)

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MultiExcerptNameBallpark Hours From CV (in addition to any self config required)

Contact CV Support

Third Party Costs

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MultiExcerptNameThird Party Costs

n/a

CMS Category

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MultiExcerptNameCMS Category

 CMS Category