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Customer Self Service allows for a confirmation email to be sent to customers upon placement and integration submission of new orders.
Step-by-step guide
To Enable Email Order Confirmation Emails:
- Login as an Administrator.
- Navigate to 'Settings - Notifications'.
- Locate the field labelled 'Send Order Confirmation to Customer'.
- Assign a value via the drop-down list:
- No -
- Yes (Standard) -
- Yes (With ETA) -
- Yes (without allocation) -
- Yes (with Backorder) -
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Once Order Confirmation Emails have been enabled, email templates can be assigned at the system and/or role levels. Please refer to How do I set up a template based email confirmation? for a guide on setting up these templates. |
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