Customer Self Service allows for a confirmation email to be sent to customers upon submission of new orders.
Step-by-step guide
To Enable Order Confirmation Emails:
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Once Order Confirmation Emails have been enabled, email templates can be assigned at the system and/or role levels. Please refer to How to set up templateTemplate-based order confirmation Order Confirmation emails for a guide on setting up these templates.
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Note: once an Order Confirmation Email template has been assigned, it will dictate the content of the confirmation email. This means that options Yes (With ETA), Yes (without allocation), and Yes (with Backorder) effectively become the same as Yes (Standard). |
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