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This feature must first be switched on for your site by Commerce Vision. 


Excerpt

Release Payments in the CMS allows authorised users to manually enter missing bank transaction reference details for payments and release (approve) them, or else reject them as failed payments. 

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1. Enable Release Payments

  1.  In the CMS, navigate to Settings → Feature Management → Payment & Checkout.

  2. If not already enabled, toggle ON Release Payments. NOTE - If the toggle is unavailable, contact Commerce Vision.
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  3. Notice that in the main menu, Orders now displays the submenu Release Payments. 

2. Access the Release Payments screen

Once Release Payments is enabled for your site, you can access the 'Release Payments screen' to manually enter bank transaction or receipt details and Approve or Reject a payment.

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