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This feature must first be switched on for your site by Commerce Vision. |
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Release Payments allows authorised users to search for any order to check payment and manually change its payment status to and from Approved/Failed. The system will automatically update the order's status based on the change. NOTE - A payment status cannot be changed if the order has been integrated. You can also use Release Payments to add a transaction or receipt reference or note against a payment, e.g., receipt reference number.
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1. Check Release Payments enabled
When Release Payments is enabled, you can access the feature from Ecommerce → Orders → Release Payments. To check it has been enabled:
- In the CMS, go to Settings → Settings → Feature Management → Payment & Checkout.
- Check Release Payments is ON. (If disabled, contact Commerce Vision.)
2. Find a payment
Payments for orders placed within the last 72 hours are displayed. But any payment for any order can be found with Search.
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