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This feature must first be switched on for your site by Commerce Vision. |
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- Check payment details for any placed order
- Approve or fail a payment (except when the order has been integrated)
- Enter a note against a payment, e.g., official receipt number
- Update the order based on changed payment status (unless order has been integrated)
Example Use Cases
- Approve held bank transfer orders, e.g., EFT, BPay payments, when payments reach your bank account
- Approve or reject an order where payment has not been automatically updated by the system for any reason
- Approve or reject a 'stuck' order - where payment may have been paid or cancelled, to update the order status accordingly.
- Add a transaction reference number or other note to an order payment where that detail is missing.
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1. Check Release Payments enabled
When Release Payments is enabled, you can access the feature from Ecommerce → Orders → Release Payments. To check it has been enabled:
- In the CMS, go to Settings → Settings → Feature Management → Payment & Checkout.
- Check Release Payments is ON. (If disabled, contact Commerce Vision.)
2. Find a payment
Payments for orders placed within the last 72 hours are displayed. But any payment for any order can be found with Search.
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