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Overview
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Add additional hidden recipients for the 'Order Confirmation' email, e.g., Customer Service team, to advise that a new order has been placed and successfully integrated |
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Most site administrators will already be receiving receive an 'Order Placed' email which is generated when the order has been submitted online. Receiving a copy of the 'Order Confirmation' email is a popular option because the template contains information such as the ' Debtor Code ' and and ERP Sales Order Number.
The email confirmation copy is enabled at the Role level.
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BCC 'Order Confirmation' emails to additional recipients. |
Step-by-step guide
To set-up an email address or addresses per roleenable Order Confirmation Email Copies:
- Log in to your site using the administrator roleFrom the 'Accounts' menu, select 'Role Management'as an Administrator.
- Go to Accounts → Role Management (zRoles.aspx).
- Select the role that you require
- You can also search for a role if they not all displayed on the first page
Once selected, you will be presented with a list of details about the role. - Then 'Modify' the role details by selecting the 'Modify' button at the top of the page
You can then enter required role via radio button; the Role Details tab will load.
- Click Modify.
- Enter an email address into the 'CC Order Confirmation Email' field.
- If multiple email addresses are required
to be entered, they are to be separated by a semi-colon - When you have finished entering the email address, select 'OK' at the top of the page
- If you make a mistake, you can select 'Cancel' which will cancel your any changes you have made
- Your changes have now been applied
- , separate them by semicolon (";").
- Click OK to save.
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If the role details do 'Role Details' tab does not contain the field /s you require, it can be added via the 'Field Groups' maintenance function. Please contact Commerce Vision Support for assistance in implementing this field if it is not present. |
Related
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help
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| cql | label = "communications" and type = "page" and space = "KB" |
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| labels | confirmation email template carboncopy | communications |
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Additional Information
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BCC Order Confirmation emails |
| Minimum Version Requirements |
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| | **.**.** |
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| Prerequisites | |
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| Self Configurable |
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| Yes |
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| Business Function |
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| Ordering |
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| BPD Only? | |
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| B2B/B2C/Both |
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| MultiExcerptName | B2B/B2C/Both |
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| Both |
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| Third Party Costs |
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| MultiExcerptName | Third Party Costs |
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| n/a
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