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Release Payments allows authorised users to search for any order to check payment and manually change its payment status to and from Approved/Failed. The system will automatically update the order's status based on the change. NOTE - A payment status cannot be changed if the order has been integrated. You can also use Release Payments to add a transaction or receipt reference or note against a payment, e.g., receipt reference number. 

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• Check payment details for any placed order
• Approve or fail a payment (except when the order has been integrated)
• Enter a note against a payment, e.g., official receipt number
• Update the order based on changed payment status (unless order has been integrated)

Example Use Cases

• Approve held bank transfer orders, e.g., EFT, BPay payments, when payments reach your bank account
• Approve or reject an order where payment has not been automatically updated by the system for any reason 
• Approve or reject a 'stuck' order - where payment may have been paid or cancelled, finalise completed or failed payment to update the order status accordingly. accordingly 
• Add a the official transaction reference number or other note to an order payment where that detail is missing.against a payment made but with missing receipt number

When the Release Payments page is first loaded, orders placed in the last 72 hours with the following statuses are automatically listed:

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1. Check Release Payments enabled

When Release Payments is enabled, you can access the feature from Ecommerce → Orders → Release Payments. To check it has been enabled:

1.  In the CMS, go to Settings → Settings → Feature Management → Payment & Checkout.
   
   
2. Check Release Payments is ON. (If disabled, contact Commerce Vision.)
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2. Find a payment

Payments for orders placed within the last 72 hours are displayed. But any payment for any order can be found with Search. 

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