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Customer Self Service allows for a confirmation email to be sent to customers upon submission of new orders. 

Step-by-step guide

To Enable Order Confirmation Emails: 

  1. Login as an Administrator.
  2. Navigate to 'Settings - Notifications'.
  3. Locate the field labelled 'Send Order Confirmation to Customer'.
  4. Assign a value via the drop-down list:
    • No - 
    • Yes (Standard) - 
    • Yes (With ETA) - 
    • Yes (without allocation) - 
    • Yes (with Backorder) - 

 

 

Once Order Confirmation Emails have been enabled, email templates can be assigned at the system and/or role levels. Please refer to How do I set up a template based email confirmation? for a guide on setting up these templates.

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